Privacy policy

On www.wolbeparis.com (here in after the "Site"), the person responsible for processing personal data is Yann BEHR, representing the "Wolves & Bears" brand, SASUlocated at the 5 rue de Chateaudun, 92250 La Garenne ColombesFrance and having the SIRET 878 355 874 00016.

Email : [email protected]

Wolves & Bears (hereinafter “we”) is committed to ensuring that the collection and processing of your data is carried out in a lawful, fair and transparent manner, in accordance with the “RGPD” (General Data Protection Regulation) of May 25, 2018 and the new “Loi Informatique et libertés” (Law no. 78-17 of January 6, 1978 on data processing, data files and individual liberties) of May 29, 2019 following the Decree No. 2019-536.

Our collection is limited to what is necessary, in accordance with the principle of data minimization. The definitions provided in Article 4 of the RGPD are applicable to this present. Should this present be modified, we undertake not to lower the level of confidentiality substantially without informing you in advance.

We hereby endeavour to answer the following questions: What personal data do we process? For what purposes? On what legal grounds? What are your rights? How can they be exercised? How long is the data kept?

You will also find our commitments in terms of subcontracting, transfers, communication to third parties and in the event of a security breach. If you have any questions or complaints, please contact us.

Article 1 - Categories of personal data collected and processed

In the context of our activity on this Site, you provide us with the following information by filling in the information form(s) and communicating with us:

When you browse the Site, data collected through cookies and similar technologies (including date, time of connection and/or browsing, browser type, browser language, IP address, location data);
Civil status and contact information (title, surname, first name, company, position, postal address, telephone number and e-mail address) will enable us to identify you and communicate with you;
Information relating to the contractual and commercial relationship (in particular details of products and/or services ordered) that you may have with us, as well as banking information (bank details, card numbers and cryptogram) and transactional information (transaction date, amount, order number and invoice number).

Article 2 - Goals

The identification of persons using this Site to order our products and/or services;
The creation and management of the data subject's customer account and the execution of payment transactions carried out at his/her request;
The processing of operations relating to the management of files concerning: orders; deliveries; invoices; accounting and the monitoring of commercial relations;
Managing relationships with prospects and customers, as well as people's opinions on products, services or content;
Handling queries and any complaints from individuals, as well as managing requests for access, rectification and opposition rights;
Compliance with online account access procedures and management of any authentication procedures (registration, login and loss of password);
Payment execution ;
Commercial and advertising statistics;
Canvassing and/or sending information (newsletter), including the follow-up of prospects, the management of technical canvassing operations, the selection of persons to carry out loyalty-building, canvassing, survey, test and promotional actions, as well as the carrying out of solicitation operations;
Participation in special events, such as competitions, games, prize draws, offers and loyalty program participation, excluding online gambling subject to approval by the Autorité de Régulation des Jeux en Ligne ;
Preventing and combating fraud and payment card fraud;
Managing unpaid bills and disputes;
Improving the Site and our offers;
Site security.

Article 3 - Legal basis

The processing of personal data respectively finds its legal basis, within the meaning of Article 6 of the RGPD, in the fact that:

The processing is necessary for the performance of the contractual relationship that unites us and/or that you wish to enter into with us, since the personal data that we collect and process are necessary for the completion of the purchases requested under our General Terms and Conditions of Sale (GTCS);
Or the processing is also necessary to protect our legitimate interests, in particular by enabling us to carry out commercial prospecting, to keep proof of transactions carried out and/or, if necessary, to carry out debt collection;
If required by law or if not necessary in one of the two preceding cases, we will ask for your consent.

Article 4 - Storage time

Personal data that is subject to processing will not be kept beyond the time required to fulfil the obligations defined when the contract was concluded or imposed by current legislation. We retain personal data for the time strictly necessary to achieve the purposes described herein. After this period, data may be anonymized and stored exclusively for statistical purposes.

Data deletion procedures are in place to ensure that data is effectively deleted as soon as the retention or archiving period required to fulfill the specified or imposed purposes has been reached.

Article 5 - Cookies

You are informed that we may place cookies on your terminal. The cookie records information relating to your browsing on the service (the pages you have consulted, the date and time of consultation, etc.) which we can read during your subsequent visits.

Cookies are kept for a maximum of 13 months after they are first placed on your terminal, as is the period of validity of your consent to the use of these cookies. The lifetime of cookies is not extended with each visit. Your consent must therefore be renewed at the end of this period.

Cookies may be used for statistical purposes, in particular to optimize services rendered, based on the processing of information concerning access frequency, page personalization, operations carried out and information consulted. They may also be used for advertising purposes, in particular to offer you targeted content in banners and inserts on the Internet. Some site functionalities, such as video players or interactive content, may call upon services offered by third parties and deposit cookies enabling them to identify your consultation of the content. Some cookies are also used to save customer account information or the contents of a shopping cart.

You are hereby informed that we may use cookies, and authorize us to do so by clicking on the appropriate link. If you do not wish cookies to be used on your terminal, most browsers allow you to disable cookies via the settings options. Please note, however, that some services may no longer function correctly.

Article 6 - Rights and remedies

You have the right to access your personal data, to correct or delete it, to ask questions, to limit the processing of your data, to portability and to erasure.

In addition, you have the right to define general and specific directives defining the way in which you would like the above-mentioned rights to be exercised after your death. Lastly, you may lodge a complaint with the CNIL (French Data Protection Authority) if you consider our responses to be unsatisfactory.

For all requests, you will be asked to prove your identity by any useful means and to justify, if necessary, the reasons for your request.

Requests to exercise your rights should be sent by post or e-mail.

Once the right to erasure, to object to processing or to withdraw consent has been exercised, the proper functioning of the Site may be disrupted or even interrupted. For example, if these rights are exercised at the time of ordering products or services, the said order may be cancelled and the said service may be suspended.

The e-mail address you provide may be used to send you information via electronic direct mail, for example. If at any time you wish to unsubscribe and no longer receive these e-mails, you will find unsubscribe instructions at the end of each e-mail.

Find out more about your rights: https://www.cnil.fr/fr/les-droits-pour-maitriser-vos-donnees-personnelles

Article 7 - Subcontracting

You are informed that we may use one or more subcontractors to carry out specific processing activities.

We undertake to ensure that any subcontractor provides sufficient contractual guarantees regarding the implementation of appropriate technical and organizational measures, so that processing meets the requirements of the GDPR (General Data Protection Regulation).

Article 8 - Third parties

We do not share any personal data for commercial purposes with third parties without your consent.

If we pass on your personal data to a third party, we will ensure that the latter is bound by the same confidentiality conditions as we are.

On the basis of legal obligations, your personal data may be disclosed to public authorities in application of a law, regulation or by virtue of a decision by a competent regulatory or judicial authority. In the event of delivery of products abroad, personal data may be sent to customs authorities.

The personal data you provide when placing an order will be passed on to our suppliers, subcontractors and/or subsidiaries for processing. This information is considered to be strictly confidential, and these recipients will only have access to the data necessary for the execution of the contract between us.

In the event that we take part in a merger, acquisition or any other form of asset transfer, we undertake to guarantee the confidentiality of your personal data and to inform you before they are transferred or subjected to new confidentiality rules.

If you connect your account to an account of another service, such as a social network, said service may share your profile and login information with us, as well as any other information you have authorized to be shared.

The Site may provide links to sites, applications and services other than its own, which may be operated by third-party companies. In such cases, we are not responsible for the processing of personal data by these third-party sites, whose personal data protection policies the user is invited to consult for further information.

Article 9 - Transfer abroad

We undertake to comply with the applicable regulations relating to the transfer of data to countries outside the European Union, in particular as follows:

Nous ne transférerons les données des visiteurs, prospects et clients vers des pays reconnus comme offrant un niveau de protection équivalent ; En cas de transfert vers les Etats-Unis, vers des organismes ayant adhéré au Bouclier de protection des données UE – États-Unis (EU-US Privacy Shield) uniquement ;
We will only transfer personal data outside countries recognized by the CNIL as having a sufficient level of protection if we have obtained authorization from the CNIL to proceed with the transfer.

Article 10 - Safety

We undertake to implement all appropriate technical and organizational measures using physical and logistical security measures in order to guarantee a level of security appropriate to the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or destruction of your personal data.

In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or of unauthorized access resulting in the risks identified above, we undertake to:

Notify you of the incident as soon as possible if required by law;
Examine the causes of the incident;
Take all reasonable steps to mitigate any adverse effects and damages that may result from the said incident

Under no circumstances may the commitments defined in the above point be assimilated to any recognition of fault or responsibility for the occurrence of the incident in question.

Article 11 - Legislation

This Privacy Policy is governed by French law. It is written in French. In the event that it is translated into one or more languages, only the French text will be deemed authentic in the event of a dispute. The temporary or permanent non-application of one or more clauses of this policy shall not constitute a waiver of the other clauses of this policy, which shall continue to have full effect.

Article 12 - Consent

This privacy policy may change over time. It is therefore advisable to consult it regularly in order to take note of any changes. By using this Site, you consent to its privacy policy.